Support

Get Help

We're here to help with accounts, bugs, and questions about using Spark. Email is the fastest way to reach the team.

General & Technical Support

Department License customers should use the dedicated onboarding contact provided to them directly by our team. You can also reach us through our Contact page.

Getting Started

Open Spark in the app to create or sign in to your account. New accounts start on the Observer plan, which is read-only: you can browse the public feed and follow posts, but you cannot author, comment, like, or message.

Student - verify a recognized academic email in the app to publish with annual limits.
Professional - redeem an admin-issued promo code in the app. There is no in-app purchase for this plan during the beta.
Department License - institutional workspaces are set up by our team. Email support@bebulbed.com to get started.

Plan details are on our Pricing page.

Reporting Content or Conduct

If you encounter content or behavior that violates our Acceptable Use Policy, use the in-product reporting and blocking tools on the relevant post, comment, or profile. That routes directly to our moderation queue faster than email. You do not need a paid plan to report or block.

Deleting Your Account

You can delete your account in the Spark app: open Settings, then Your Account, then Delete Account. Deletion includes a 30-day grace period before it becomes permanent. How we handle profile removal and anonymized contributions is described in our Privacy Policy.

Legal, Privacy & Compliance

Questions about our Terms of Service or Acceptable Use Policy can be directed to legal@spark.bebulbed.com. Questions about our Privacy Policy or requests relating to your personal information can be directed to privacy@spark.bebulbed.com. If you're located in India, DPDP Act grievances have a dedicated Grievance Officer contact - see our Regional Disclosures hub.